Student Information

1 Education

Student Information

We are extremely mindful of ensuring that each and every 1 Education student makes an INFORMED DECISION about enrolling into the appropriate training program, to ensure that it is the right program to suit your goals, budget, abilities and learning preferences.

Likewise it is also important that every student maintains a shared understanding of 1 Education’s processes and expectations for the duration of their enrolment. Whilst this website seeks to provide as much information to students as possible, we also welcome students to phone s at any time.

Please see the links below for useful information (those with * are mandatory pre-enrolment reading).

Welcome to 1 Education Video

Student Training Videos

(Coming Soon)

1 Education Student Handbook *

(find info on students fees, student rules, refunds, complaints handling procedures and more)

Course Brochures *

(find your course brochure with course duration, mode of study, fees and more)

Unique Student Identifier (USI) *

(create of find your USI, needed for your enrolment)

Student Fees and Refunds Policy *

(How we collect, calculate, and if required, refund student fees)

Student Refund Application

(Use this form to apply for a refund and withdraw from a 1 Education course).

Career Start Funding Information *

(view the Fact Sheet for Career Start funded courses)

Career Boost Funding Information *

(view the Fact Sheet for Career Boost funded courses)

Customer Feedback Form

(please give us feedback about our products and services)

Student Academic Appeals Procedure

(How to object to an assessment decision)

Academic Appeal Form

(Use this form to appeal against an assessment decision)

Assessment Policy

(Rules and process for student assessments)

Student Change of Details

(Submit for changes to your address, name, email or phone number)

Student withdrawal from a Course Request

(Submit to withdraw from your enrolment)

Real Training. Real Skills. Real Opportunities.

Nationally recognised training with real-world experience
Trainers with decades of industry experience
Strong connections with major hospitality employers
Supportive learning environment with personalised assistance
Funded training options for eligible Queensland students

Important Forms

We have a number of important forms you may need throughout your studies with us.

1. Change of Details Form

If you need to update your personal information (e.g., address, phone number, email), please complete the Change of Details form.

2. Refund Application Form

If you wish to withdraw from your course and apply for a refund, please complete the Refund Application form.

3. Academic Appeal Form

If you wish to appeal an assessment result, use the Academic Appeal form.

College Opportunities