New and Existing Students
New and Existing Students
At 1 Education, we want every student to make a fully informed decision before enrolling. Our goal is to ensure your training program suits your goals, budget, abilities, and learning preferences.
We also want you to have a clear understanding of our processes and expectations throughout the duration of your enrolment. While this website contains detailed resources, you are always welcome to phone or email us for personalised assistance.
At 1 Education, we want every student to make a fully informed decision before enrolling. Our goal is to ensure your training program suits your goals, budget, abilities, and learning preferences.
We also want you to have a clear understanding of our processes and expectations throughout the duration of your enrolment. While this website contains detailed resources, you are always welcome to phone or email us for personalised assistance.
Important Information for Students
Below are the key resources and forms you may need during your enrolment with 1 Education.
Items marked with * are mandatory pre-enrolment reading.
1. 1 Education Student Handbook
Learn about student fees, rules, refunds, complaints handling, academic appeals, and more.
2. Course Brochures
Access full details for each course including duration, fees, entry requirements, and study mode.
3. Unique Student Identifier (USI)
You must have a USI to enrol in any nationally recognised training.
Create or locate your USI here:
4. Student Fees and Refunds Policy
Explains how fees are collected, calculated, and refunded (if applicable).
Forms & Requests
Student Refund Application
Submit this form if you wish to apply for a refund and withdraw from your course.
Customer Feedback Form
We welcome your feedback about our training and services.
Academic Appeals Procedure
Guidance for students who wish to appeal an assessment outcome.
Academic Appeal Form
Use this form to formally lodge an appeal.
Assessment Policy
Outlines the rules and processes for all assessments.
Student Change of Details
Update your address, contact details, or personal information.
Student Withdrawal from a Course
Submit this form to withdraw from your enrolment.
Funding Information
Career Start Funding
Learn about government-subsidised training for eligible students.
Career Boost Funding
View funding eligibility for upskilling or progressing in your career.
Need Help?
If you have questions or want assistance with any process, our team is here to help.
Call or email us anytime for student support.
